Process Analysis and Improvement: Analysing and improving business processes
Value Stream Mapping
SIPOC (Supplier, Inputs, Process, Outputs, Customers) Analysis
Workflow Analysis
Workflow analysis involves mapping and analyzing the sequence of activities, tasks, and decisions within a specific operational workflow. It aims to identify process inefficiencies, areas for automation, and opportunities to streamline operations.
Root Cause Analysis
identify the underlying causes of problems or issues in an operational context. It helps uncover requirements to address the root causes and prevent recurrence of the problems.
Event Storming
Business Process Modeling
Requirements and Prioritization: Prioritising features, requirements, or factors influencing the success of a project or product
The MoSCoW
Must have; Should have; Could have; Won’t have
Lean Prioritisation Matrix
Helps prioritize features or requirements based on their importance and impact. It typically considers factors such as business value, effort required, and user impact to determine the priority order.
Quick wins -
Big Bets -
Fill-Ins - Low Value & High Effort
Maybes - Low Value & Low Effort
Board
Quality Function Deployment (QFD)
Links customer requirements with specific product or service design characteristics. It helps translate customer needs into technical requirements and guides the development process.
Critical Success Factor (CSF) Analysis
Identifies the key factors that are critical for the success of a project or organization. It involves identifying and prioritizing the factors that directly contribute to achieving business objectives.
Kano Model - Cost benefit analysis
The more I give you, the happier you are. But this model give you an idea on which feature to prioritise under project constraints.
Here mentioned three key elements: 1) What do we need; 2) What will make our product excellent; 3) What will excite our users
Value VS Complexity
Kano Board
User-Centered Design and User Experience: Ensuring that products or services meet the needs and expectations of the intended users
Persona Development
Fictional representations of user archetypes based on research and data. Persona development involves creating detailed profiles of different user types to understand their goals, preferences, and requirements.
Contextual Inquiry
Involves observing and interviewing users in their natural environment to understand their goals, tasks, and challenges. It focuses on gaining insights into user needs and behaviors within their specific context.
Service Blueprinting
Visual representation of the end-to-end customer service experience. It captures the interactions, touchpoints, and activities that occur across different channels, departments, and systems. It helps identify operational requirements to deliver a seamless customer experience.
User Story Mapping
Use Case Modeling
Strategy and Decision Making: Aligning business strategies, making informed decisions, and analyzing business rules and requirements
Business Capability Modelling
Decision Analysis
- Decision tree
Business Rules Analysis
involves documenting and analysing the rules and policies that govern business operations. It helps identify requirements related to compliance, decision-making, and process execution.
Textual Models
- Specification Documents
- Use Case Descriptions
Tabular Models
- Decision Tables
- Traceability Matrix
- Graphical Models
Business Process Model and Notation (BPMN)
- Unified Modeling Language (UML)
- Entity-Relationship Diagram (ERD)
- Data Flow Diagrams (DFD)
- Flowcharts
- Author:Jason Siu
- URL:https://jason-siu.com/article/ba
- Copyright:All articles in this blog, except for special statements, adopt BY-NC-SA agreement. Please indicate the source!
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