BACCM (Business Analysis Core Concepts Model)

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Created date

May 21, 2024 03:22 AM

6 core concepts are:

Change - the act of transformation in response to a need

Example: The support team needs to learn how to use the new software. Are they ready? If not, they need to be skilled appropriately.

Need - a problem or opportunity to be addressed

Example:

An organization is receiving a lot of complaints from customers about the after-sales support provided. So, the organization has a need to address the problem.

Solution - a specific way of satisfying one or more needs in a context

Example:

To address the need for resolving poor after-sales service, the organisation may use a software application.

Context - the set of circumstances influencing and influenced by the change.

Contexts / Factors include

Attitudes,

behaviors,

beliefs,

competitors,

culture,

demographics,

goals,

governments,

infrastructure,

languages,

losses,

processes,

products,

projects,

sales,

seasons,

terminology,

technology,

weather

Stakeholder - a group or individual with a relationship to the change, need, or solution

Business Analyst

Customer

Domain subject matter expert

End-user

Implementation subject matter expert

Operational support

Project manager

Regulator

Sponsor

Supplier

Tester

Value - the worth or usefulness of something to a stakeholder within a context. Can be tangible or intangible, potential or realized.

Example:

By implementing a CRM solution to address the after-sales support issues, the organisation wants to keep the customers happy so that they can refer more customers.

The key relationships are:

Needs drive changes, which implement solutions to deliver value to stakeholders

Contexts influence and are influenced by changes, needs, and solutions

Stakeholders have relationships with the other concepts and are motivated by value

Assumptions

These concepts are interdependent and cannot be fully understood in isolation.

No single concept is more important than another.

This model provides a common vocabulary for understanding any business analysis task.

Reference:

(244) BACCM - Business Analysis Core Concept Model - YouTube

What is BACCM (Business Analysis Core Concepts Model)? - Business Analysis Blog (techcanvass.com)